Refund policy

30-NIGHT TRIAL

We want you to sleep on it before you decide. You have 30 nights from the day your order is delivered to try your pillow. If it isn't right for you, you can return it for your money back.

You do not need to keep the pillow unused. We only ask that it comes back clean and free from damage beyond normal use. You will need your order number or proof of purchase.

HOW TO START A RETURN

Email us at support@mabelsleep.com with your order number within 30 nights of delivery. If your return is accepted, we will reply with the return address and instructions on how to send your pillow back.

Items sent back to us without first requesting a return will not be accepted.

Return postage for a trial return is paid by the customer. We recommend using a tracked service, as we cannot refund a return that does not reach us.

DAMAGED, FAULTY OR WRONG ITEMS

Please inspect your order when it arrives and contact us at support@mabelsleep.com as soon as possible if the item is defective, damaged, or if you received the wrong item, so that we can make it right. If your item is faulty or we sent the wrong one, we will cover the cost of returning it.

ONE-YEAR LOFT GUARANTEE

If your pillow goes flat within 12 months of delivery, email us at support@mabelsleep.com with your order number and a photo. We will send you a new one at our cost, and you can keep the old one.

This guarantee is given by Mabel Sleep, PO Box 72, Miranda NSW 1490, Australia, support@mabelsleep.com. It is in addition to your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

EXCEPTIONS

Gift cards cannot be returned or refunded.

EXCHANGES

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You will need your order number or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Original shipping charges are not refunded for trial returns.

If more than 15 business days have passed since we approved your return, please contact us at support@mabelsleep.com.